Aaykar Sampark Kendra

Aaykar Sampark Kendra

Aaykar Sampark Kendra:                                                     

  • Income tax department has made plans for establishing aaykar sampark Kendra. It will render services related to tax. For this purpose, tenders are being invited from service providers of call centres.
  • It has been decided that one main call centre will be opened in NCR region. Call centres will also be opened in four other regions which are Jammu (Jammu and Kashmir), shilling (Meghalaya), jangipur (west Bengal) and Kochi (Kerala).

Service Providers Scope Work:

  • The work that needs to be performed by the service providers is to render facility of toll free number.
  • Premises should be identified for purpose of call centres. 40 seats need to be supported at main call centre whereas 10 seats at call centre of different regions.
  • Training should be provided to tax payer relationship agents since they need to answer different queries of callers.
  • Contract with the service provider is for 3 years and it is even extendable by 2 years.
  • A model of call centre also needs to be prepared which is interconnected as well as scalable.

Contact Details of Aaykar Sampark Kendra:

  • Contact address of director general’s office(income tax) is-
    E-2 ARA Center,
    Ground Floor,
    Jhandewalan Extn,
    New Delhi 110055
  • Contact Number of Aaykar Sampark Kendra is 124- 2438000.
  • You can even send e mails at ask@incometaxindia.gov.in.